À La Carte: 24/7 Guest Communication Service — $299/Month


We Handle the Messages. You Manage the Property.

Our $299/month service is designed for vacation rental owners who already manage their own properties but want to eliminate the daily burden of guest communication. Using Guesty's Unified Inbox, AI-powered automation, and our experienced hospitality team, we handle guest messaging 24 hours a day, 7 days a week. You maintain control of your property, pricing, reservations, cleaners, and maintenance providers.



What's Included


  •  24/7 Guest Messaging: Responding to guest inquiries and messages before, during, and after their stay.


  • - Guesty Unified Inbox: Guest messaging software included, centralizing communications across supported connected booking platforms, including Airbnb, Vrbo, and Booking.com.


  • AI + Human Support: Automated responses supported by our experienced hospitality team when personal attention is needed.


  • Check-In & Check-Out Communication: Sending arrival instructions, access information, house rules, checkout reminders, and departure instructions using information supplied by the owner.


  •  Guest Questions & Requests: Answering questions about Wi-Fi, parking, appliances, property amenities, and other property-related matters.


  • Issue Reporting & Escalation: When a guest reports a problem, we notify the owner or designated contact and communicate any updates or instructions provided to us.


  • Post-Stay Communication: Guest follow-ups and routine post-checkout messaging.



What's NOT Included


The $299 plan is a remote guest messaging service, not a property management service.

The following responsibilities remain with the owner:


  • Pricing & Revenue Management: Setting nightly rates, discounts, minimum stays, and pricing strategies.
  • Reservation Management: Managing calendars, availability, booking changes, cancellations, refunds, and reservation approvals.
  • Cleaning & Turnovers: Scheduling cleaners, inspecting properties, managing turnovers, and confirming cleaning completion.
  • Maintenance & Repairs: Hiring, scheduling, dispatching, paying, and supervising maintenance vendors.
  • Emergencies: Arranging on-site emergency assistance, repairs, security responses, or other physical interventions.
  • Guest Disputes & Claims: Making decisions regarding refunds, compensation, damage claims, chargebacks, and platform disputes.
  • Listing Management: Creating listings, updating photos, descriptions, amenities, calendars, or other listing settings.
  • Financial Administration: Collecting payments, paying vendors, managing expenses, or preparing owner financial reports.
  • Telephone Support: Guest phone calls are not included unless separately agreed upon.



How Guest Issues Are Handled



Example: A guest reports that the air conditioning isn't working.

Step 1 — StayWithDave: Receives the message through Guesty, gathers relevant details, and provides approved basic troubleshooting instructions.

Step 2 — StayWithDave: Notifies the owner or designated maintenance contact with details about the reported issue.

Step 3 — Property Owner: Determines the appropriate solution and schedules any necessary technician or service provider.

Step 4 — StayWithDave: Communicates the owner's updates to the guest and follows up through the messaging platform.

Important: Our team handles communication and escalation, not the actual maintenance coordination or physical resolution of the issue.



What We Need From You


To provide effective service, owners must:

  • Connect their supported booking platforms to Guesty and provide the required messaging access.
  • Supply accurate property information, check-in instructions, house rules, and guest guides.
  • Designate a primary contact and an emergency contact who can address operational issues.
  • Maintain their own cleaning, maintenance, and local emergency support arrangements.
  • Remain responsible for making operational and financial decisions when issues arise.

Our team can communicate with guests around the clock, but property-related emergencies and decisions requiring owner authorization remain the owner's responsibility.

Simple, Transparent Pricing


$299/month per property

Included: Guesty Unified Inbox access for guest messaging, AI-powered messaging automation, and 24/7 remote guest communication. No percentage-based management commissions. No separate charge for the included Guesty messaging service.


Want Us to Handle the Operations Too?


Upgrade to our $649/month End-to-End Management Plan.

For just $350 more per month, StayWithDave also handles pricing optimization, reservation management, cleaning coordination, maintenance coordination, listing management, and ongoing property operations.

$299 = Guest Communication

$649 = Guest Communication + Complete Property Management

Stay smart. Stay profitable. StayWithDave.


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